Privacy Policy

1. Introduction

Welcome to IzlaCloud ("we", "our", or "us"). We provide cloud hosting, domain registration, SSL certificates, web development, and digital marketing services to customers across Pakistan and globally. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected, and your rights regarding your personal information.

By accessing our website (https://izlacloud.com) or purchasing our services, you acknowledge that you have read and agreed to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect information directly from you when you register an account, purchase hosting or domain products, or contact our support team:

• Personal Identification Details: Name, email address, phone number, billing address, country, and organization name.
• Account Credentials: Username, password, security questions, and client portal authentication data.
• Billing & Payment Information: Payment method details, transaction records, invoice history, and bank transfer receipts. Sensitive card details are processed directly through PCI-compliant payment gateways.
• Technical & Domain Details: Domain registration details (WHOIS requirements), nameservers, server log files, IP addresses, browser type, and operating system.
• Communications & Inquiries: Live chat transcripts, support tickets, and email correspondences.

3. How We Use Your Information

We use your information solely for legitimate operational and business purposes, including:

• Setting up, provisioning, and maintaining your cloud hosting, servers, and domain services.
• Processing payments, sending renewal notifications, invoices, and service updates.
• Registering domains with official domain registries (such as ICANN, PKNIC, etc.) as mandated by domain governance regulations.
• Responding to customer service requests, technical tickets, and troubleshooting server issues.
• Preventing fraudulent orders, server abuse, malware, spam, and security breaches.
• Complying with applicable laws, legal processes, and regulatory obligations.

4. Domain Registration & WHOIS Data

According to ICANN and ccTLD registry guidelines (such as PKNIC for .pk domains), certain domain contact information (name, email, phone, address) may be submitted to registry databases. IzlaCloud provides domain privacy protection options where technically available to minimize the public exposure of personal details in public WHOIS directories.

5. Information Sharing and Disclosure

We never sell, rent, or trade your personal information to third parties. We may disclose your information only under the following strictly governed circumstances:

• Trusted Service Providers: Domain registrars, payment gateway providers (Stripe, PayPal, Bank Gateways), and automated server provisioning systems.
• Legal Requirements: If required by law, subpoena, court order, or official governmental requests to investigate security violations or fraud.
• Business Transitions: In the event of a merger, acquisition, or sale of assets, client account information may be transferred under strict confidentiality agreements.

6. Data Security and Retention

IzlaCloud uses enterprise-grade security measures, including 256-bit SSL/TLS encryption for all data transmissions, hardware firewalls, regular server hardening, and restricted employee access controls. We retain personal and billing data for as long as your account remains active or as required by law for taxation and accounting records.

7. Cookies and Tracking Technologies

Our website uses functional and analytical cookies to remember your currency preference, shopping cart contents, and authentication status. You can disable cookies in your browser settings, though doing so may affect the functionality of the checkout portal.

8. Your Rights & Choices

You have the right to access, review, modify, or update your personal account data at any time via the IzlaCloud client area. You may also request account deactivation or deletion of optional data by contacting our support team, subject to ongoing legal or contractual obligations.

9. Contact Us Regarding Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact our Data Protection representative: