Terms of Service

1. Acceptance of Terms

By signing up for an account, purchasing products, or using any services provided by IzlaCloud ("Company", "we", "us", or "our"), you ("Client", "User", or "Customer") agree to be bound by these Terms of Service ("Terms") and our associated policies, including the Privacy Policy and Refund Policy.

If you do not agree with any part of these Terms, you must not use or order our services.

2. Account Registration and Management

• You must be at least 18 years of age or possess legal parental/guardian consent to enter into legally binding contracts.
• You agree to provide complete, accurate, and up-to-date contact and billing information during registration.
• You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and two-factor authentication keys.
• Any activities conducted under your account are your sole responsibility. You agree to notify us immediately of any unauthorized use or security compromise.

3. Acceptable Use Policy (AUP)

All services provided by IzlaCloud must be used only for lawful purposes. You strictly agree NOT to host, distribute, or facilitate any of the following activities on our servers:

• Unsolicited bulk email, spamming, phishing schemes, or email spoofing.
• Malware, viruses, trojans, ransomware, rootkits, or malicious exploit scripts.
• Denial of Service (DoS/DDoS) attacks, network port scanning, or unauthorized server intrusion.
• Hosting or distributing copyrighted intellectual property without valid authorization.
• Illegal gambling, fraudulent websites, child exploitation material, or hate speech.
• Running crypto-mining or unauthorized resource-draining daemon processes on shared hosting environments.

Violations of this policy will result in immediate suspension or termination of services without eligibility for refunds.

4. Domain Registration Terms

Domain registrations and renewals are submitted directly to domain registries (e.g., ICANN-accredited registrars or PKNIC for .pk domains). You acknowledge that:

• Domain names are registered on a first-come, first-served basis and cannot be guaranteed until registration is officially confirmed by the registrar.
• Domain registration and transfer fees are non-refundable once the registry process has commenced.
• You are responsible for keeping your WHOIS contact details valid and renewing your domain before its expiration date.

5. Billing, Renewals, and Payments

• Invoicing: Renewal invoices are automatically generated prior to the due date. Services must be paid in full to ensure uninterrupted operation.
• Grace Period & Suspension: Accounts with overdue invoices may be temporarily suspended after a grace period. Unpaid services may be permanently terminated and data wiped after specified delinquency periods.
• Price Changes: IzlaCloud reserves the right to modify service fees and renewal pricing upon giving prior notice to clients.
• Taxes: Clients are responsible for any applicable local taxes, withholding, or banking transaction fees.

6. Backup and Data Responsibility

While IzlaCloud performs regular automated system snapshots and server health checks, the Client retains ultimate responsibility for maintaining independent off-site backups of their website files, databases, and emails. IzlaCloud shall not be held liable for any loss of data caused by hardware failures, accidental deletion, third-party plugin vulnerabilities, or account suspension.

7. Service Level Agreement (SLA) & Uptime

IzlaCloud guarantees a 99.9% network uptime for our web hosting and VPS infrastructure, excluding scheduled maintenance, force majeure events, or downtime caused by client script configuration errors. Scheduled maintenance windows will be communicated in advance whenever feasible.

8. Limitation of Liability

To the maximum extent permitted by applicable law, IzlaCloud, its officers, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of business profits, data, or goodwill, arising from the use of or inability to use our services.

In any event, our total liability shall not exceed the amount actually paid by you for the specific service in the three (3) months preceding the claim.

9. Termination and Cancellation

Clients may cancel their services at any time via the client portal. IzlaCloud reserves the right to terminate or suspend any account immediately upon breach of these Terms, non-payment, or abusive conduct towards support staff.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pakistan.

11. Contact Information

For questions or notices regarding these Terms of Service, please reach out to us: