1. Overview of Our Refund Commitment
At IzlaCloud, we strive to deliver top-tier cloud hosting performance, uptime, and exceptional 24/7 technical support. If you are not completely satisfied with our hosting service, we offer a straightforward refund policy designed to be fair, transparent, and hassle-free.
2. 30-Day Money-Back Guarantee (Web Hosting)
We offer a 30-Day Money-Back Guarantee on initial purchases of eligible shared hosting and cloud web hosting plans:
- Shared Hosting: 100% refund of hosting fees if cancelled within 30 days of the initial order.
- Business Hosting & WordPress Hosting: 100% refund of hosting fees if requested within 30 days of activation.
- The guarantee applies exclusively to first-time accounts and new hosting packages. Renewals and plan upgrades are not eligible for the 30-day trial refund.
3. Non-Refundable Products and Services
Due to external third-party registry costs, non-recoverable software licensing fees, and custom resource allocation, the following items are strictly non-refundable:
- Domain Registrations & Transfers: Once a domain name (such as
.com, .pk, .net, .org, etc.) is registered or transferred through a registry, registry fees cannot be revoked or refunded.
- SSL Certificates: Comodo, PositiveSSL, or Wildcard SSL certificates once issued and installed cannot be refunded.
- Dedicated Servers: Dedicated hardware setups and custom provisioning fees are non-refundable.
- Cloud VPS Hourly/Monthly Resources: VPS deployments that have consumed dedicated bandwidth and computing cycles.
- Software Licenses: cPanel, WHM, CloudLinux, LiteSpeed, or Softaculous add-on licenses.
- Custom Design, Development & Marketing Services: Website development milestones, SEO campaigns, and Google Ads management retainers once work has begun.
- Administrative, Migration, and Setup Fees: One-time server configuration or expedited setup charges.
4. Renewal Invoices and Cancellation Notice
Subscriptions renew automatically to prevent unexpected website or email downtime. If you do not wish to renew a hosting or server package, you must submit a cancellation request through the client portal at least 7 days prior to the invoice due date. Once an automated renewal has processed, renewal payments are non-refundable.
5. Circumstances Where Refunds Are Denied
Refunds will not be granted under the following circumstances:
- Accounts suspended or terminated due to breaches of our Terms of Service or Acceptable Use Policy (e.g., spamming, hosting malware, phishing, copyright piracy, or DDoS participation).
- Refund requests submitted after the expiration of the 30-day guarantee period.
- Charges resulting from client misconfiguration, third-party software incompatibilities, or script errors beyond our control.
6. How to Request a Refund
Requesting a refund is simple and handled through our official billing desk:
- Log in to your IzlaCloud Client Portal (Client Area).
- Navigate to Support > Open Ticket and select the Billing Department.
- Include your Order Number, Service Name, and a brief description of the reason for cancellation.
- Our billing department will verify eligibility and process your request within 24 to 48 business hours.
7. Refund Processing Method and Timeline
- Original Payment Method: Approved refunds will be credited back to the original method of payment (Stripe, PayPal, Credit Card, or Direct Bank Transfer).
- Processing Time: Once issued by IzlaCloud, refunds typically reflect in your bank or card account within 5 to 10 business days, depending on your financial institution's processing cycles.
- Account Credit Option: Clients may alternatively choose to receive 100% refund value as instant account credit to be applied toward future services.
8. Contact Billing Support
If you have any questions or need clarification before purchasing, our billing representatives are happy to assist:
